SERVICE INFORMATION
Useful information A-Z
Air conditioning
Heating, cooling, and fan functions are available. The control unit is located on the wall in each room. Our staff will be happy to assist you.
Baby equipment
Available at reception upon request.
Baggage assistance
Provided by designated staff members.
Baggage storage service
For arriving and departing guests, can be requested at the reception.
Bar
Beverage service is available at the bar next to reception. The bar operates 24/7.
Bath Mat
A bath mat is provided in all bathrooms. As an environmentally conscious hotel, we are committed to reducing our environmental impact and contributing to a more sustainable future. We kindly invite you to support us in this effort by requesting a bath mat replacement only when it is truly necessary. Thank you for helping us protect our planet.
Bathrobe
It is provided in the room.
Bedding
Bed linen is changed at least once per week. Guests may decline bedding changes at reception if they consider them unnecessary.
Beverage service with room service
A 24-hour beverage service is available at the bar next to the reception desk.
Bicycle rental
Please contact reception. This service is available for a fee.
Bicycle Storage
Guests are welcome to use our lockable bicycle storage facility, located in a designated and secure area of the hotel.
Blanket
An additional blanket is available in the room. If you require extra blankets, please contact reception or any member of staff.
Buffet breakfast
Every day of the week from 6:30 a.m. to 9:30 a.m., included in the accommodation fee. Available for external guests upon request.
Charging station
Charging devices for various mobile electronic devices (e.g. mobile phones) are available free of charge at reception.
Check-in
From 3:00 p.m. at reception.
Check-out
By 10:00 a.m. on the day of departure.
Cleaning
Daily room cleaning is provided. Should you not require cleaning on a particular day, please place the “No cleaning required” sign on your door.
Convenient wake-up service
Free of charge. Can be requested at the reception.
Conference room
Our conference room is suitable for meetings, business events and private functions. Please contact reception for further information.
Daily change of bedding
Available upon request, for a fee. Please contact reception or one of our staff members. As an environmentally conscious hotel, we are committed to reducing our environmental impact and contributing to a more sustainable future. We kindly invite you to support us in this effort by requesting a bed linen change only when it is truly necessary. Thank you for helping us protect our planet.
Dietary, vegetarian cuisine
Available upon request.
Please contact reception or the restaurant.
Dinner
During the summer season, buffet dinner is available from 7:00 p.m. to 9:30 p.m., and during the winter season from 6:00 p.m. to 9:00 p.m. Advance booking is required at reception. For special or individual requests, please feel free to contact our staff.
Dry Cleaning
Available at the reception desk under the conditions specified there.
Electric vehicle charging
Available for an additional fee. Please indicate your request at reception.
Elevator
There is a central elevator that can also be used by guests.
Escort to the room upon arrival
This service is available free of charge. Please contact reception.
Extra bed, children’s travel bed
Free service, please indicate your need when booking.
Food offer with room service
From 6:00 a.m. to 10:00 p.m.
Legkésőbbi kijelentkezés ideje 17:00 óra.
Games
The hotel’s games are located in the corridor in front of the restrooms and are available for all guests to use. Our outdoor games can be found in the storage box next to the pool. Please return them to their place after use.
Guest complaints
In case of a complaint, please contact reception. Our staff will ensure prompt and appropriate handling.
Hairdryer
Located in every bathroom.
High chair
High chairs are available free of charge in our restaurant upon request.
Internet / Wi-Fi service
Free Wi-Fi is available in all rooms and common areas of the hotel. Several Wi-Fi extenders are installed throughout the building to ensure the best possible connection. Please connect to the strongest available signal. The same password can be used for all access points.
Network: InterHotelGuest
Password: HotelWifi2023
Ironing
This service is available for a fee. Please contact reception or a member of staff.
Ironing board and iron
On request at the reception.
Jacuzzi
Two outdoor jacuzzis are available for guests from 9:00 a.m. to 10:00 p.m., and operate 24/7 during the summer season. Please contact our staff for assistance. The rules of use are available on-site.
Key card
Our hotel rooms have magnetic card locks. In case of technical problems, please contact reception.
Late check-out
Late check-out is available for a fee, subject to availability. Please contact reception. The latest check-out time is 5:00 p.m.
Minibar
A minibar is available in every room. The price list is located on the minibar door.
Mobile phone
A mobile phone is available at reception for guest use. Instructions for use are available from the receptionist.
Parking
Free parking in the hotel's own closed parking lot.
Payment
Cash (Hungarian Forint and Euro), debit cards, credit cards, and bank transfer.
Pillow
Additional pillows are available upon request. Please contact reception.
Pool
A heated pool is available free of charge for our guests from 9:00 a.m. to 10:00 p.m., and operates 24/7 during the summer season.
Printing
Available upon request, for a fee. Please contact reception.
Programs
Inquire about the current programs in the area at the reception or look for the brochures in the room..
Radio
Radio channels are available through the television. Please use the channel selection buttons. The staff is happy to provide technical assistance.
Reception
Staff are available at the reception desk 24 hours a day.
Restaurant
Open every day of the week from 6:00 a.m. to 10:00 p.m.
Safe deposit box
Can be found in every room, with a user's guide. The staff is happy to provide technical assistance.
Sauna
A heated sauna is available free of charge for our guests from 6:00 a.m. to 10:00 p.m., and operates 24/7 during the summer season. If you wish to use the sauna, please inform the reception desk at least 30 minutes in advance.
Self-check-in
Contactless check-in is possible.
Self-check-out
Contactless check-out is possible.
Sewing kit
On request at reception.
Sewing service
Can be requested at the reception under the conditions stipulated there.
Shoe care tools
We provide them upon request, at the reception.
Shoe cleaning service
Can be requested at the reception.
Slippers
Available upon request at the reception desk.
Smoking
Only at the designated areas. You can receive more information about the designated areas at the reception.
Table tennis
In dry, pleasant weather, our guests may use the outdoor table tennis table free of charge. The necessary equipment can be found in the garden games storage area.
Television channels (international channels included)
The remote control is provided in the room.. Our employees are happy to provide technical assistance.
Toiletries
You can find our offer at the reception free of charge (e.g.: toothbrush, toothpaste, shaving products).
Towels
Each room is equipped with hand and bath towels. Separate pool towels are available upon request. During daily housekeeping, towels left on the floor will be replaced with fresh ones. As an environmentally conscious hotel, we are committed to reducing our environmental impact and contributing to a more sustainable future. We kindly ask for your cooperation in this effort by requesting towel changes only when it is truly necessary. Thank you for helping us protect our planet.
Transfer service
Can be requested in advance at the reception for a fee.
Umbrella
Available at the reception.
Washing
Available upon request, for a fee. Please contact reception.
Contact
our team
We are looking forward you to contact us, as our intention is to make your stay unforgettable in our hotel. If you have any questions or doubts before booking, call us or fill out our contact form and we will answer to all your questions.